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Electrical equipment, domotics, videosurveillance, alarm and security

Prices
Payments
Cancellations
Returns
Product availabilites
Shipping times
Shipping costs
Tracking number

Prices
All prices must be considered VAT included

Payments
Accepted payment types are:
  • credit card,
  • paypal,
  • bank tranfer
  • postal order.
In case of payment by bank transfer the order will be handled only after receiving confirmation of the completed charge by the bank.
Payment must be within 7 days from the date of the order. If his deadline is passed, the order is automatically canceled.
The purpose of the bank transfer must necessarily bring order number, order date and the name and surname of client.In case of payment by postal order it will be handled only after receiving a confirmation of credit by mail. Payment must be within 7 days from the date of the order. After this deadline, the order is automatically canceled. The purpose of the bulletin will necessarily bring order number, order date and the name and surname of client.If paid by credit card Domuswire reserves the right to ask the customer additional information or to receive copies of documents that prove ownership of credit card used.

Cancellations
To cancel an order simply contact our Customer Service by email or by phone at sales@domuswire.com or calling +39 02.67101036

Returns
The return policy made by Domuswire allows you to withdraw from the sales contract without specifying the reason until the deadline of 10 calendar days from the date of delivery of the products. The products must be returned at the address: Tecnes Milano s.r.l, Via Piranesi, 26 - 20137 Milan - Italy
The right of withdrawal may be exercised in connection with the purchase of any product on Domuswire.com, with the exception of digital products that have been downloaded to a computer, a phone or other device to store, items made to measure or clearly personalized or which, by their nature, can not be returned and the software packages that have been opened or their seal has been removed .To exercise the right of withdrawal you will need to inform us by e-mail and simultaneously return the product.The products must be returned in conditions of substantial integrity .
The Products must be returned to Domuswire
- Properly packaged in their original packaging, in perfect condition for resale (not damaged, soiled or damaged) and fitted with all accessories, instructions for use and documentation;
- Bear the transport document (found in the original), so as to enable Domuswire to identify the consumer(Order number, name and address) ;
- Without manifest signs of use and do not need to be in a state that does not allow resale.

If the product returned to Domuswire does not comply with the requirements of the preceding paragraph, the withdrawal will not be effective . If you are returning an item belonging to the category "Electronics", before sending it, please remember to remove all your data and personal content from your device to protect your privacy.
The cost of returning the product are at your expense .
Please pack the product properly and send it within 30 calendar days , the substantial integrity of the property to be returned is an essential condition for the exercise of the right of withdrawal.
The risks related to the destruction or damage of products during shipment shall be returned to the Customer, being understood that in such event , the products will not be considered intact and the withdrawal will not be effective .

Shipping times
Delivery times are those given in the corresponding column of the table of products. These values are subject to the possibility of production of the supplier and manufacturers and other external causes which may delay the shipment (strikes, natural disasters etc). In no case direct or indirect damages can be attributed to the supplier for delayed shipping.Possible deviations from the value shown will be notified via email.

Product availabilites
The value of the availability of the product is indicated in the corresponding column of the table of products. Any problem of finding the product will be readily reported via email

Shipping costs
Shipping costs are calculated with the following criteria:
a) if total price is smaller than 1000 EURO, the shipping cost is equal to 10 EURO for Italy, equal to 20 EURO for Europe, equal to 30 EURO for the rest of the world;
b) if total price is bigger than 1000 EURO, the shipping is free;

Tracking number
Domuswire sends to the customer via e-mail at the time of the order a tracking number, with which you can know the exact location of the package shipped.

Pickup Points
Pickup your products when you want in 2000 affiliated postal offices

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